Refund Policy

We want you to be happy with your OFFGLIDE purchase. Here’s how returns, cancellations, and refunds work.

Order Cancellations

Orders can be canceled for a full refund any time before they ship. Once a unit has shipped, standard return terms below apply.

Vehicles (ATVs, UTVs, Dirt Bikes, Go-Karts, Scooters, Mini Jeeps)

Powersports vehicles are covered by the manufacturer’s warranty rather than a standard return policy once assembled, registered, or used — this is standard across the powersports industry due to titling and safety requirements. If your unit arrives with a defect or shipping damage, contact us within 48 hours of delivery and we’ll work with you on a repair, replacement part, or manufacturer warranty claim.

Parts, Accessories & Apparel

Unused parts and accessories in their original packaging can be returned within 30 days of delivery for a refund or exchange. Buyer is responsible for return shipping unless the item arrived defective or incorrect.

Non-Returnable Items

Assembled or used vehicles, custom or special-order items, and units missing original packaging or documentation are not eligible for return.

Refund Processing

Once your return is received and inspected, refunds are issued to your original payment method, typically within 5–10 business days.

Warranty Claims

For manufacturer warranty coverage on your unit, see our Warranty Policy or contact us to start a claim.

Start a Return or Claim

Email contact@offglide.com or call +1 (877) 835-3979 with your order number, and we’ll walk you through the next steps.